The Importance Of Communication In The Work Environment
What can we do to improve our communication?
The importance of communication does not only lie in transmitting specific information in a direct and assertive manner. For our communication to be successful, we should take into account the following issues:
Feedback: when we talk about communication, we cannot stop talking about feedback. It is very important to convey clear messages that are positive and address the negative in a constructive way. It is not only about stating what is incorrect, but also about providing possible solutions, showing attitude and willingness to improve. For example: a department colleague has not developed a process well, and in the team meeting he has been reprimanded and scolded, using us as an example of good work. In such a case, we can offer our process to said colleague and adapt it to his, always asking if he has understood it and making ourselves available to him when he executes it in case he has questions.
Develop active listening: pay attention to what the other person communicates, and that this really is so.
Clarify doubts. If any information has not been understood, the point should be asked and clarified. You shouldn’t be afraid to ask. In this sense, trust is essential.
Be consistent. You must be clear with what you want to communicate, taking care of the coherence between what is said with words and non-verbal language. Hence, the need to take care of verbal and non-verbal language (gestures, look, smile, attitude), and also physical appearance and clothing.
Promote respect: always. Cordiality is essential to promote effective communication. If something is not being done well, the boss should always indicate it in a respectful manner, and in this sense, one can think that he has it easier because he is the boss and he will be listened to. But from the perspective of an employee, if you do not agree with something, you should also inform your superior in a respectful manner, since it can serve to improve that task in a positive way for both parties: employee and company.
In short, a good professional today must know the importance of communication and have communication skills, since at any time and place he will have to optimally sell his image.
The importance of communication in trust and security
Without a doubt, communication will provide us with skills and abilities that we will feel proud of not only as professionals, but also as people. It will make us feel more confident and secure in our daily lives, and we must maintain them over time by updating ourselves in our work area.
The importance of communication is justified because it is an instrument that can help empower the person in any profession, improving the possibilities of growth and improvement in their work life.